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Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: 28 April 2025

Thank you for supporting Punjabi Samvad. Your generosity and commitment help us continue to drive meaningful change. This Refund, Cancellation, and Shop Policy outlines the terms and conditions for refunds and cancellations related to your donations, event registrations, and product purchases made on our website.

1. Donations and Refunds

  • Non-Refundable Donations: All donations made to Punjabi Samvad are non-refundable. Once a donation is processed, the funds are used directly to support our programs and social causes.

  • Exceptional Refunds: In the case of a duplicate payment or error, refund requests can be submitted within 30 days from the donation date. We will review such requests on a case-by-case basis.

  • Processing Refunds: If a refund is approved, it will be credited back to the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your payment processor.

2. Cancellations

  • Donation Cancellation: Donations cannot be canceled once processed. However, please contact us if you believe an error occurred in the donation process, and we will assist you in resolving the issue.

  • Event Cancellations: If you need to cancel your registration for an event, please notify us at least 72 hours before the event. After this window, cancellations may not be eligible for a refund due to logistical arrangements.

3. Shop Policy

As an NGO with an online shop, Punjabi Samvad offers a range of products to support our initiatives. The following policies apply to all shop transactions:

  • Product Availability: All products are subject to availability. If an item is out of stock, we will notify you and offer an alternative or a full refund.

  • Shipping and Handling: Once your order is placed, we will process and ship it within 3-5 business days. Shipping costs will be calculated at checkout. Delivery times depend on your location.

  • Refunds and Returns: If you are not satisfied with your purchase, you may return the product within 30 days of receiving it. To qualify for a return, products must be unused and in their original packaging. Refunds will be processed after the returned items are received and inspected.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at punjabisamvadasr@gmail.com. We will arrange for a replacement or a full refund, based on the issue.

4. Processing Fees

Processing fees charged by third-party payment gateways (such as transaction fees or gateway fees) are non-refundable. Only the donation amount or the actual purchase price (excluding any shipping fees) will be refunded.

5. Policy Updates

Punjabi Samvad reserves the right to modify this Refund, Cancellation, and Shop Policy at any time. Any changes will be updated on this page with the date of revision. We encourage you to periodically review this page to stay informed of any updates.

6. Contact Us

If you have any questions or need to request a refund, cancellation, or return, please contact us at:

Punjabi Samvad NGO
Email: punjabisamvadasr@gmail.com
Phone: +91 87280 33911
Address: 293, Green Avenue, Amritsar, Punjab 143001

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